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Question:

What are the challenges and opportunities for Filipino call center representatives??(essay)

Technology and Home Economics . 1 year ago

Answer:

The biggest challenge for Filipino call center representatives is the language barrier. While English is the common language used in call centers, many Filipinos are not native English speakers, which can make it difficult to communicate effectively with customers. Additionally, many Filipinos lack the technical knowledge and training that may be needed in order to answer certain types of customer inquiries. On the other hand, call centers in the Philippines offer great opportunities for employment and career growth. The low cost of labor and high availability of workers make the Philippines an attractive option for companies looking to expand their customer service operations. Furthermore, Filipino call center representatives often have higher levels of customer satisfaction due to their strong interpersonal skills and cultural understanding.

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